Frequently Queried Edicts
🚀 Rogue Trader’s Ledger (Promos/Freebies)
⚡ Current Campaign Info (Terminator Squad Promo)
When you add any Accessory Combo (2 or more relics bundled together) to your cart, a Terminator Assault Squad (5 minis) will be deployed automatically. Note: clicking “Checkout” directly skips the Machine Spirit’s automation, so always use “Add to Cart.”
You’ll also be able to choose your squad from 8 different Chapters.
You’ll receive one squad for every combo purchased. Multiple combos mean multiple rewards.
Prefer to purchase the reinforcements separately? Contact us directly and we will provide instructions.
🎁 How do I claim my free gifts?
Add an eligible item to your cart and the gifts will appear. That’s it. No hidden codes, No prayers to the Omnissiah. Just make sure you press Add to Cart (not Buy Now / Checkout directly) and the Machine Spirit will bless your order with the free gifts.
👁️ I don’t see the freebie in my cart, did I miss something?
Yes, you missed something.
Freebies only appear if you click Add to Cart on an eligible item. If you go straight to “Buy Now” or “Checkout”, the Machine Spirit shrugs and leaves your cart bare. No one alive truly understands why the archeotech behaves this way, only that it does.
🔑 Do I need a discount code for freebies or promos?
No. Codes are for inferior feral worlds. Here, rewards are wired directly into the order itself. Add the right item to your cart and the gifts attach automatically.
🎖️ How do cart-tier freebies work?
Our rewards scale with the size of your order. There are four tiers:
- $60 – Tier I reward
- $100 – Tier II reward
- $160 – Tier III reward
- $240 – Tier IV reward
You must use the "Add-To-Cart" Button. Going straight to Checkout skips the reward automation.
📜 Where can I see this week’s promotion?
Every Guardsman needs orders before marching to their doom. Ours are simpler: look to the homepage banner and the topbar. If you’re lost, just scroll to the top of the page and the edict will be waiting.
⚔️ Can I combine promotions?
Yes. The more blessings, the better. Freebies and discounts can stack, unless a decree specifically overrides another. For example: you can apply a 10% Off code and still receive your cart-tier freebies in the same order. No Heresy Here.
💀 What if I already paid and forgot to add the freebies I was entitled to?
Fear not, citizen. It happens more often than you’d think.
Contact us by the chatbox or email and request your rightful spoils. If you stay silent, we’ll dispatch a freebie at random from the pool you qualified for.
🤖 What if I’m still confused about how your promotions work?
Use the chatbot in the bottom-right corner. Send your question, and a hardwired customer-service servitor will answer.
📦 Departmento Munitorum (Shipping)
🚀 How Long Does Shipping Take?
All orders are processed within 1-2 standard Terran days (business days).
- Shipping is estimated at 8-15 business days depending on your Sector.
- Tracking details will be sent once your order deploys.
🐢 Why does your Shipping take So Long?!
Because even free blessings demand a price. Orders arrive in 8–15 business days on average.
Free shipping means slower routes through the void, and delays can come from customs, carriers, or the fickle Machine Spirit. Patience is part of the cost.
💰 Will I need to pay Customs or Import Taxes?
Worry not, citizen. Your tithe remains unchanged, and shipping shall remain free — as decreed by the forge-world.
Any tariffs imposed by the Imperium’s shifting bureaucracies are handled behind the scenes, already accounted for in the warp-trade rites we perform on your behalf.
The Omnissiah ensures your relics arrive without burden.
🌍 Do You Ship Internationally?
Yes. We deploy to most hive cities across the globe. Wherever the Imperium’s couriers can reach, your order can follow. If your sector is outside our reach, the cart will warn you before you can proceed, no surprises.
🪖 Do you ship to US military bases, APO/FPO/DPO addresses, Alaska, Hawaii, and outlying islands?
Yes. All such orders are accepted at no additional charge. The Emperor’s couriers have no difficulty reaching bases, islands, and outposts alike.
Fun fact, we have delivered a relic to a nuclear-powered aircraft carrier.
📦 How Can I Track My Order?
Once your order leaves the manufactorum, a tracking number will be attached to your order. You’ll also receive an automatic communique with the code.
If it’s missing, check your spam folder. Still nothing? Contact us at support@exterminatus.co or via Live Chat.
You can also track directly here: Litanies of Arrival.
🛡️ What if My Order is Lost in Transit?
On rare occasions, the void swallows a shipment whole. If your tracking shows no movement for an unreasonable span, contact us via chatbot or email. We’ll investigate with the carrier.
If the order is truly lost, we’ll dispatch a replacement or issue a refund, your relics will not be left to drift forgotten.
Forge World (Products/Returns)
💍 Do your rings come in Different Sizes? Will they fit me?
Indeed, mortal, your concern is not uncommon. Across the stars, fingers vary as wildly as xeno genomes.
Most of our sacred bands are forged with an open, gapped design, a cunning technique of the Mechanicus. They do not form a complete loop, which means you can adjust them with the pressure of your own hand.
The result? A perfect fit, forged not by machine alone, but by your own strength.
⚔️ Do You Offer Custom Miniatures or Special Requests?
The Omnissiah decrees that the sanctity of the Standard Template Construct (STC) must not be violated. Our manufactorum adheres strictly to these sacred designs - no deviations, no heresy, no exceptions. To alter that which is already perfected is to invite the scrutiny of the Machine God Himself.
Thus, we do not offer custom miniatures or special requests. The relics we forge are as they are meant to be: pure, standard, and untainted by reckless innovation.
🛡️ What If My Order Arrives Incorrect or Damaged?
A rare but serious matter. If the warp has corrupted your shipment, please send the following to support@exterminatus.co:
- 📸 Photos of the damaged or incorrect item.
- 📜 Your order number.
- 🛠️ A brief explanation of the issue.
Once reviewed and judged rightful, we will set things right with all due haste.
❓ What is Your Return & Refund Policy
If your relic arrives damaged by the perils of transit, we will issue a free reshipment or a refund - whichever best serves the Emperor's Will.
However, for those stricken by buyer’s remorse, know this: the Guild of Rogue Traders do not entertain second thoughts. Once claimed, a relic is yours to keep. That said, your loss may be another’s gain - Facebook Marketplace or collector groups may be your best recourse.
🤖 How Can I Contact You for Other Questions?
Transmit your inquiries via the approved channels of communication:
🖥️ Live Chat – Bottom left of the screen, where our servitors stand ready.
📩 Email – support@exterminatus.co – For matters requiring greater deliberation.
📜 Astropathic Relay – The warp is fickle, but should your mind’s voice be strong, seek us through the immaterium (service unavailable due to high psychic instability).
📸 Instagram – @exterminatusco – Dispatches, updates, and communiqués from the forge.