All orders are processed within 1-2 standard Terran days (business days).

• Shipping is estimated at 2-3 weeks.
• Tracking details will be sent once your order deploys.

Orders are dispatched with the Emperor’s grace, yet even the most hallowed free shipping comes at a cost: time. Expect your relics to arrive within an estimated 2-3 weeks. The void, warp storms, and the burdens of our manufactorum demand patience—this delay is the price paid for the boon of free delivery.

Yes, we ship to most hive cities across the globe. International customers are responsible for any local tariffs or import duties they may face.

The Omnissiah decrees that the sanctity of the Standard Template Construct (STC) must not be violated. Our manufactorum adheres strictly to these sacred designs - no deviations, no heresy, no exceptions. To alter that which is already perfected is to invite the scrutiny of the Machine God Himself.

Thus, we do not offer custom miniatures or special requests - such is the way of Mars, and so it shall remain. The relics we forge are as they are meant to be, untainted by reckless innovation.

Tribute is granted only to the worthy:

• Ensure your cart meets the $60+ threshold.
• The free Space Marine mini should automatically appear at checkout.
• If the relic does not materialize, contact us before completing checkout.

Once an order has entered the manufactorum, it is difficult to halt production. If you wish to alter your order, contact us within 24 hours of purchase. Past that point, the forge operates without mercy, and modifications may not be possible.

A grave offense indeed. If the warp has twisted your shipment, send the following to [Your Support Email]:

• 📸 Photos of the damaged or incorrect item.
• 📜 Your order number.
• 🛠️ A brief explanation of the issue.

Should your claim be deemed righteous, we will correct the matter with haste and honor.

If your relic arrives damaged by the perils of transit, we will issue a free reshipment or a refund - whichever ensures the Emperor’s will is met.

However, for those stricken by buyer’s remorse, know this: the Forge-Lords do not entertain second thoughts. Once claimed, an artifact is yours to keep. That said, your loss may be another’s gain - Facebook Marketplace or collector groups may be your best recourse.

Clothing in our manufactorum is crafted to order, meaning returns are not possible. However, should the miscalculation be your own doing, we may offer you a reshipment at a cost approximating the return postage.

We do not seek to punish the faithful—chat with us, and we will find a path forward.

Transmit your inquiries via the approved channels of communication:

🖥️ Live Chat – Bottom left of the screen, where our servitors stand ready.
📩 Email – support@exterminatus.co – For matters requiring greater deliberation.
📜 Astropathic Relay – The warp is fickle, but should your mind’s voice be strong, seek us through the immaterium (service unavailable due to high psychic instability).
📸 Instagram – @exterminatusco – Dispatches, updates, and communiqués from the forge.