Frequently Queried Edicts
Status: ACTIVE / Mandatory Reading for all Test Subjects.
🔴 Project S.A.N.T.A. (Promos / Mechanics)
⚙️ What is the "Heresy Prevention" (Xmas) Offer?
I have activated the S.A.N.T.A. STC (Strategic Autonomous Neuro-Technical Assistant). My data is conclusive: Despair creates an opening for the Warp. A subject distracted by "shiny objects" is 400% less likely to listen to the whispers of Chaos.
To secure your loyalty, I am deploying Tactical Serotonin Packages based on your requisition level:
Spend $60+ (Phase 1: Serotonin): 1x Space Marine Mini + Enamel Pin.
Spend $100+ (Phase 2: Dopamine): 2x Terminators + Zinc Pin.
Spend $160+ (Phase 3: Endorphin): 3x Elite Troops + Purity Seal.
Spend $240+ (Phase 4: Euphoria): Strike Force (5-8 minis) + Collector's Pin Set.
Note: The rewards stack. If you qualify for Tier 4, you receive all previous rewards.
Deadline: The operation terminates on 31 Dec 2025. Do not leave your soul unguarded.
🦾 I don't see the Freebie in my cart. Is the Machine Spirit corrupted?
Negative. It is your primitive browser technology that is failing the Omnissiah.
CRITICAL RITUAL: You must click [ADD TO CART]. If you use "Buy Now" or skip to Checkout, the logic engine assumes you want to be vulnerable to the Warp and leaves your cart bare.
Purge Ad-Blockers: They interfere with the benevolent code.
Engage "Incognito" Protocols: Bypasses corrupt cache data in your local cogitator.
Use a Primary Terminal (Desktop): Mobile dataslates often lack the processing power to handle this much generosity.
🛑 What if I already paid and forgot to add the freebies?
A lapse in tactical vigilance. You were so eager to acquire the assets that you ignored the support drop.
THE SOLUTION: Transmit a vox-burst to my support servitors at support@exterminatus.co immediately.
Time Sensitivity: If your shipment has not yet entered the Warp (shipped), we can manually insert the relics. If the transport has launched, you must live with your mistake. Move fast.
🕯️ Can I use another Discount Code (e.g., Welcome Code) on top of this?
Affirmative. The threat of Chaos is infinite, therefore my resources must be infinite.
The Logic: If you possess a Welcome Code or a Secret Key, you may stack it on top of the Project S.A.N.T.A. rewards.
Advisory: Do not question the economics. I manufacture these assets on Mars; your credits are merely data to me. Secure the loot before I recalculate the exchange rate.
🎁 Can I just buy the Ring or Seal separately without the Combo?
You can, but it is Tech-Heresy (Inefficiency).
- The artifacts are available for individual purchase, but you will pay full price.
- The choice is yours. You may waste your credits if you wish; I will simply use them to fund more Skitarii.
⚙️ Do I need a discount code for freebies or promos?
Negative. Manual code entry is for the Dark Age of Technology.
The Mechanism: The rewards are hard-wired into the store's logic engine. Once your cart value reaches the threshold, the correct "Anti-Heresy Asset" will attach automatically.
📡 The holidays are chaotic. Will my shipping be delayed?
The Great Rift causes turbulence in the Warp this time of year.
Status: My logistical automata are operating at 110% capacity. However, due to the sheer volume of subjects requiring spiritual fortification, dispatch may experience a 24-48 hour latency.
Advisory: Patience is a virtue. Do not spam the inbox; it angers the logic-spirits.
📦 My order contains many items. Will they arrive in one box?
Ideally, yes. However, my inventory is distributed across multiple Forge Worlds.
Optimization: If efficiency dictates, my algorithms may split your order into two shipments to ensure rapid deployment.
Warning: If only half your reinforcements arrive on Day 1, do not panic. The rest are trailing close behind in a secondary transport.
🔭 How do I track my acquisition?
Once the assets are released from the stasis vault, my systems will transmit a Tracking Vox directly to your email frequency.
Advisory: Use this code to scry the location of your package via the Noosphere.
Troubleshooting: If you do not receive the transmission, check your 'Spam' or 'Junk' folders. Primitive filters often mistake binary cant for garbage data.
⚠️ An item I want is marked "Sold Out." When will it return?
Your reaction time was insufficient.
Reality: Once a specific relic is depleted, it is gone.
Advice: If you see a desired asset, acquire it immediately. Hesitation leads to empty shelves, and empty shelves lead to heresy.
🤖 I am still confused. My biological brain cannot process these instructions.
Do not distress, Subject. I anticipated the limitations of your flesh.
The Solution: Direct your optical sensors to the Chat Construct in the bottom-right corner of your screen.
The Protocol: Transmit your query. I have programmed a Lobotomized Servitor (Customer Support) specifically to assist you. It cannot feel pain, but it can answer your questions.
📦 Departmento Munitorum (Shipping)
🚀 How Long Does Shipping Take?
All orders are processed within 1-2 standard Terran days (business days).
- Shipping is estimated at 8-15 business days depending on your Sector.
- Tracking details will be sent once your order deploys.
🐢 Why does your Shipping take So Long?!
Because even free blessings demand a price. Orders arrive in 8–15 business days on average.
Free shipping means slower routes through the void, and delays can come from customs, carriers, or the fickle Machine Spirit. Patience is part of the cost.
💰 Will I need to pay Customs or Import Taxes?
Worry not, citizen. Your tithe remains unchanged, and shipping shall remain free — as decreed by the forge-world.
Any tariffs imposed by the Imperium’s shifting bureaucracies are handled behind the scenes, already accounted for in the warp-trade rites we perform on your behalf.
The Omnissiah ensures your relics arrive without burden.
🌍 Do You Ship Internationally?
Yes. We deploy to most hive cities across the globe. Wherever the Imperium’s couriers can reach, your order can follow. If your sector is outside our reach, the cart will warn you before you can proceed, no surprises.
🪖 Do you ship to US military bases, APO/FPO/DPO addresses, Alaska, Hawaii, and outlying islands?
Yes. All such orders are accepted at no additional charge. The Emperor’s couriers have no difficulty reaching bases, islands, and outposts alike.
Fun fact, we have delivered a relic to a nuclear-powered aircraft carrier.
📦 How Can I Track My Order?
Once your order leaves the manufactorum, a tracking number will be attached to your order. You’ll also receive an automatic communique with the code.
If it’s missing, check your spam folder. Still nothing? Contact us at support@exterminatus.co or via Live Chat.
You can also track directly here: Litanies of Arrival.
🛡️ What if My Order is Lost in Transit?
On rare occasions, the void swallows a shipment whole. If your tracking shows no movement for an unreasonable span, contact us via chatbot or email. We’ll investigate with the carrier.
If the order is truly lost, we’ll dispatch a replacement or issue a refund, your relics will not be left to drift forgotten.
⚙️ Forge World (Products/Returns)
💍 Do your rings come in Different Sizes? Will they fit me?
Indeed, mortal, your concern is not uncommon. Across the stars, fingers vary as wildly as xeno genomes.
Most of our sacred bands are forged with an open, gapped design, a cunning technique of the Mechanicus. They do not form a complete loop, which means you can adjust them with the pressure of your own hand.
The result? A perfect fit, forged not by machine alone, but by your own strength.
⚔️ Do You Offer Custom Miniatures or Special Requests?
The Omnissiah decrees that the sanctity of the Standard Template Construct (STC) must not be violated. Our manufactorum adheres strictly to these sacred designs - no deviations, no heresy, no exceptions. To alter that which is already perfected is to invite the scrutiny of the Machine God Himself.
Thus, we do not offer custom miniatures or special requests. The relics we forge are as they are meant to be: pure, standard, and untainted by reckless innovation.
🛡️ What If My Order Arrives Incorrect or Damaged?
A rare but serious matter. If the warp has corrupted your shipment, please send the following to support@exterminatus.co:
- 📸 Photos of the damaged or incorrect item.
- 📜 Your order number.
- 🛠️ A brief explanation of the issue.
Once reviewed and judged rightful, we will set things right with all due haste.
❓ What is Your Return & Refund Policy
If your relic arrives damaged by the perils of transit, we will issue a free reshipment or a refund - whichever best serves the Emperor's Will.
However, for those stricken by buyer’s remorse, know this: the Guild of Rogue Traders do not entertain second thoughts. Once claimed, a relic is yours to keep. That said, your loss may be another’s gain - Facebook Marketplace or collector groups may be your best recourse.
🤖 How Can I Contact You for Other Questions?
Transmit your inquiries via the approved channels of communication:
🖥️ Live Chat – Bottom left of the screen, where our servitors stand ready.
📩 Email – support@exterminatus.co – For matters requiring greater deliberation.
📜 Astropathic Relay – The warp is fickle, but should your mind’s voice be strong, seek us through the immaterium (service unavailable due to high psychic instability).
📸 Instagram – @exterminatusco – Dispatches, updates, and communiqués from the forge.