Damaged in Transit
If your relic arrives damaged by the perils of transit, we will issue a free reshipment or a refund, whichever best serves the Emperor’s Will. Report damage within 7 days of delivery, with photographs of the damaged item and packaging, to support@exterminatus.co.
Buyer’s Remorse
For those stricken by buyer’s remorse, know this: the Guild of Rogue Traders does not entertain second thoughts. Once claimed, a relic is yours to keep. Your loss may be another’s gain, Facebook Marketplace or collector groups may be your best recourse.
Non-Delivery
If your relic fails to arrive within 60 days of dispatch and tracking shows no meaningful movement, contact support@exterminatus.co. We will investigate with the courier and issue a full refund or reshipment where appropriate.
Incorrect Item Received
If the item you receive differs materially from what was ordered, contact us within 7 days with photographs. We will arrange a replacement or refund at our discretion.
How to Contact Us
For all returns, refunds, or claims: support@exterminatus.co. Include your order number and, where applicable, photographs.
Processing Time
Approved refunds are processed within 7-14 business days to the original payment method. Bank processing times may vary.
This Policy
This policy governs all purchases made through exterminatus.co. By completing a purchase you agree to these terms.